Policies at Luxurious Skye
We founded LUXURIOUS SKYE with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience.
We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Return Policy
SHIPPING / RETURN POLICY
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Thank You for shopping with Luxurious Skye!
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WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
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1. How long is processing, shipping, and handling?
Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
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International Shipping is 7-10 Business days depending on your location.
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All Packages Delivery is with the USPS. Business days are Monday-Friday
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2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at luxuriousskye@gmail.com, or call (475)441-0725 during business days of Monday-Friday.
3. Can I make changes to my order?
To ensure a quick delivery all orders are processed daily, So orders cannot be altered or changed once your payment is complete.
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4. May I return my order?
Yes, we are pleased to offer a return policy on UNOPENED hair extensions within SEVEN (7) DAYS after you receiving your order. We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns with STORE CREDIT, But no exchanges on hair extensions that have not been opened, worn, or tampered with!
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You must contact us first before refunding your package at Support@Luxurioussky.co
During Business Hours within the seven (7) day return period. All Hair Extensions must be shipped back unopened in its original packaging and the packaging must not defect in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns in cash or exchanges if the hair seal on the bundle has been broken!
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6. May I make an exchange?
No, you may not.
Ship your return it to:
133 park street, west haven ct.
Please attach a note inside your package including your order number and reason for return!
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You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Luxurious Skye will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.